24 hours Customer Support Centre or
email to: info [at] accuray.com.pk
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 Frequently Ask Questions

We have had many questions submitted to us over the years. Below is a collection of the most frequently asked questions about our products and our company. If you do not find your answer here, feel free to contact us.

Q. Tell me something about your company history ?
Q. How can I contact Accuray Surgicals Limited ?
Q. How can I get a Quote ?
Q. How can I get your price list / catalogue ?
Q. Do you have ISO 9000, ISO 13485, CE, or FDA approvals ?
Q. Which are the countries to which we export our products ?
Q. What are your payment terms ?
Q. What are your Bank Particulars ?
Q. Please give some information on Shipping mode and charges ?
Q. I have some technical questions, whom i contact to ?
Q. What does the Gold Handle mean ?
Q. What are the Sales Terms?
Q. What is "Stainless Steel" ?
Q. What are package detail of the instruments ?
Q. What size of export worthy cartoon ?
Q. In case I still have any queries, what should I do ?




Q. Tell me something about your company history?
A.
Please click here more about company.

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Q. How can I contact Accuray Surgical Limited ?
A. You can Contact ASL by E-mail, Fax, Phone or Post.

If you wish to have a quotation of any particular item.

For all other reasons, use any of the following methods:

E-Mail: info@accuray.com.pk

Fax: +(9221) 5683410
        +(9221) 5684336

Phone: +(9221)5689081 - 9

Telex: 20280 Lakson PK

Export Manage Phone: Mr. Raffat Minhaj +(9221) 5681419 (direct line)

Post Address: Lakson Square Building No. 2, Sarwar Shaheed Road, Karachi-74200, Pakistan.


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Q. How can I get a Quote ?
A. Please click here to fill the Request of Quotation Form.


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Q. How can I get your price list / catalogue ?

A. Please contact us for the request for price list.


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Q. Do you have ISO 9000, ISO 13485, CE, or FDA approvals ?
A.
Yes, we are An ISO 9001:2000 and ISO 13485 Certified Company. We have FDA Registrations, and CE Marking for many of our products.

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Q. Which are the countries to which we export our products ?
A. We export all over the world, some major countries like Australia, US, UK, Germany, Japan, France, Italy, Denmark, UAE and India.


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Q. What are your payment terms ?
A. All payment should be made in US dollars, unless otherwise specified in the quotation sent to you. We give the following options for payment:

* Full Advance Payment: This method is most convenient for small orders as it minimizes the bank charges involved in other methods of payment. You may send payment by Check or Bank Draft favoring Accuray Surgicals Limited to our postal address, or, you may send Telegraphic Transfer (TT) or Wire Transfer to our Bankers under intimation to us.

* Part Payment in Advance: For larger orders, we expect that you send 50% value in advance. Balance payment is payable against delivery of documents through your bank. This method involves Bank Charges which are payable by the customer.

* Letter of Credit: We expect Sight Letter of Credit against bulk orders. This method involves considerable Bank charges. All Bank Changes as per the terms of Letter of Credit, must be to the account of the buyer.


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Q. What are your Bank Particulars ?
A.
Our Banker is Habib Bank Limited.

SWIFT CODE:     HABBPKKAA 786
BRANCH CODE:   0786
ACCOUNT NO.:    403237-22
BANK ADDRESS: Habib Bank Ltd.,
                          Habib Bank Plaza,
                          Corporate Center
                          Karachi.   

If you wish to transfer payment (T/T) to us, then please choose on of the following methods, depending upon the currency of remittance:

PAYMENT PROCEDURE FOR US Dollars (US$):

For making payment of US$_______, please give the following information to your bank and pay to FEDERAL RESERVE BANK of
NEW YORK for credit to Habib Bank Limited. NEW YORK, A/C ABA NO. 026007809 for further credit to Habib Bank Limited,
CENTRAL BRANCH, KARACHI A/C NO. 050005, for further credit to ACCURAY SURGICALS LIMITED A/C. NO. 403237-22.

Bank charges (fees) must be paid by buyer. We should receive full amount without deductions. Please fax us a copy of Transfer advice so that we can track payment.



PAYMENT PROCEDURE FOR EURO:


For making payment of Euro_______, please remit proceeds to Habib Bank Ltd. Brussels Belgium A/C. 658-4128020-44 through SWIFT HABBBEBBEUR for Credit to Habib Bank Limited-Head Office Treasury Account with them, quoting above Reference under swift advise to HBL.


Note: Please inform us before and after sending any payment to our Bank Account.


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Q. Please give some information on Shipping mode and charges ?
A.
Normal mode of shipment is "Air Freight". However we also use Air Post Parcel, Sea Post Parcel, Courier, etc. upon special requests from customers.

The shipping charges vary according to the size of shipment, destination and Mode of dispatch. C.I.F. rates are quoted if you inform us the exact quantity, destination and mode of dispatch preferred by you.


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Q. I have some technical questions, whom i contact to?
A. If you have any technical questions
please feel free contact

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Q. What does the Gold Handle mean?
A. Gold handle on scissors, forceps, or needle holders means they have Tungsten Carbide (TC) inserts on the working surfaces. TC is one of the hardest alloys used for surgical instruments. They are approximately twice as expensive as standard instruments, but can last five times longer, cutting the same tissue. This can be very cost effective in the long run.

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Q.What is Stainless Steel?
A. Stainless steel is an alloy, which does exactly what its name implies: stains less than ordinary steel (iron). Yes, it can stain, discolor and rust, given the right circumstances. To make iron stainless, nickel and chromium are added in certain quantities, depending on the purpose it is being used for and the qualities required. The more chromium added to the mix, the softer the alloy becomes, something not desirable in a surgical instrument. Given that, quality medical stainless steel alloy is of a very specific, narrowly defined mix. A further aspect of making steel stainless is a repeated process of extracting surface impurities, mainly minerals. And the final high polish of the finished instrument puts a minute protective coating on it, also very important to make the instrument stain less. Whether the final product is highly polished or mat finished will make no difference in its stainless ability.


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Q. What are the Sales Terms ?
A. Price/Price changes: Our prices are on FOB, C&F, or CIF basis depending upon our customer preference. Prices are revised after every two years but may be revised after one year depending upon the frequency of price-hike and to the mutual consent of our worthy clients.

Payment Terms: For new clients, our payment terms are L/C irrevocable at sight or advance remittance. However, we change the payment term to CAD or to credit period after having successfully done our business with the new clients for at least one year.

Delivery Periods: Irrespective of the volume of our customers orders, we consign the stock items within 30-35 days, and the non-stock items within 60-90 days from the date of receipt of confirmed orders or from the date of confirmations of our quotations.

Mode of Shipments: Primarily, our shipments are made via air-freight. However, we can also ship by sea if requested by customer.

Stamps: We stamp our products as per client requirements free of cost and as decided during the ordering process.



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Q. What are package detail of the instruments ?
A. All instruments are initially packed in poly bags and 12 pieces are packed in carboard box finally packed in export worthy cartons. weight of each carton comes around 20 to 25 kg.

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Q. What size of export worthy cartoon ?
A. Size of export worthy cartoon are in
a. 12 inches x 12 inches x 9 inches
b. 12 inches x 12 inches x 12 inches
c. 14 inches x 14 inches x 16 inches

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Q. In case I still have any queries, what should I do ?
A. Feel free to forward your questions to us through our 24-hour functional customer support center.

Click here to proceed to the customer care section.


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